Overview

At Pacific Rug Gallery, we take pride in offering premium-quality rugs that meet the highest standards. Our goal is to ensure your complete satisfaction. Please review our refund and return policy carefully:

In-Store Purchases

We offer in-house trial, and our team will help you move and arrange your furniture, to ensure it fits perfectly and you’re happy with your purchase. In case for any reason you’re looking to change or return your purchase:

• Refunds: Refunds are available within [X] days of purchase for rugs returned in their original condition, with no signs of use, damage, or alterations. Proof of purchase is required.

• Exchanges: Rugs may be exchanged for a different rug of equal or higher value within [X] days, provided they are in original condition. Additional charges may apply for higher-value items.

Custom Orders and Special Sizes

Custom-made rugs and rugs in non-standard sizes are final sale and not eligible for refunds or exchanges, except in cases of manufacturing defects.

Returns for Defective Products

If a rug has a manufacturing defect, please contact us within [X] days of purchase for an inspection. If confirmed, we will offer a replacement, repair, or refund at our discretion.

Care and Inspection

We encourage customers to thoroughly inspect rugs at the time of purchase to ensure they meet expectations.

For at-home approval or trial programs, additional terms may apply. Please consult with our team.

Need help?

Contact us at info@pacificruggallery.com for questions related to refunds and returns.